Sy I G® | Terms & Conditions · Privacy Policy · HIPAA Notice

Terms & Conditions

Governing agreement between you and Synergy Innovate Group LLC

1. Agreement to Terms

These Terms & Conditions ("Terms") form a binding agreement between you ("you", "Client") and Synergy Innovate Group LLC, a Mississippi limited liability company doing business as "Sy I G®" ("Sy I G", "we", "us", "our"). By accessing syigmed.ai, submitting a lead or audit request, purchasing the Sy I G AI Patient Growth Blueprint™, or engaging any Sy I G service, you agree to be bound by these Terms. If you do not agree, do not use this website or purchase any Sy I G service.

2. Who We Are

Sy I G® is Mississippi's AI-powered digital marketing agency serving the healthcare industry. Services include AI voice agents, reputation management, patient reactivation, AI content, GEO/SEO, paid media, analytics, HIPAA-conscious chatbots, and the Sy I G AI Patient Growth Blueprint™ (a digital product).

3. Eligibility

You represent that you are at least 18 years old, have authority to bind the healthcare practice or business you represent, and that your engagement of Sy I G complies with all applicable federal, state, and professional regulations — including HIPAA where patient data is involved.

4. The Blueprint™ and Services Offered

Sy I G AI Patient Growth Blueprint™ — a one-time digital product priced at $997 USD. Delivered electronically. Blueprint content is the exclusive intellectual property of Synergy Innovate Group LLC.
Monthly AI Marketing Services — recurring service packages (ranging from $648 to $2,941/month as of the effective date) governed by separate service agreements or statements of work.
Free AI Audits & Strategy Calls — provided at no cost with no obligation. Nothing said in an audit or call constitutes a binding quote, contract, or service agreement until a written service agreement is executed.

5. Payment, Billing, and Taxes

Payments are processed by Authorize.net. By submitting payment, you authorize Sy I G and its payment processor to charge the payment method you provide for the amounts you authorize. You are responsible for all applicable sales, use, or similar taxes unless Sy I G is required by law to collect them. Recurring services bill on the schedule stated in the applicable service agreement and continue until cancelled per Section 6.

6. Cancellation of Recurring Services

Recurring monthly services may be cancelled in writing per the notice period stated in your service agreement. In the absence of a written service agreement stating otherwise, cancellation requires 30 days' written notice sent to contact@synerginnovategroup.com. Pre-paid months are not refunded; service continues through the paid period.

7. Intellectual Property

The Sy I G® name, Sy I G® mark, the Sy I G AI Patient Growth Blueprint™, all content on syigmed.ai, and all deliverables, templates, frameworks, prompts, and methodologies produced by Sy I G are the exclusive intellectual property of Synergy Innovate Group LLC. Upon full payment, Client receives a limited, non-transferable, non-exclusive license to use deliverables solely for the internal operation of Client's healthcare practice. Resale, redistribution, sublicensing, reverse engineering, or public republication is prohibited.

Content Client provides to Sy I G (brand assets, practice photos, clinician bios, approved language, patient-facing copy, etc.) remains Client's property; Client grants Sy I G a limited license to use such content solely to deliver the agreed services.

8. Client Responsibilities & Acceptable Use

Provide accurate information and timely approvals.
Maintain proper licensure and comply with all applicable healthcare advertising, marketing, and patient-communication regulations (HIPAA, state medical/dental/allied boards, FTC, TCPA, CAN-SPAM).
Ensure any patient information or PHI shared with Sy I G is shared through agreed secure channels and, where applicable, under an executed Business Associate Agreement (see HIPAA Notice).
Not use Sy I G services to send deceptive communications, unlawful solicitations, or content that violates third-party rights.

9. No Guarantee of Results

Marketing outcomes depend on many factors outside Sy I G's control including market conditions, specialty, competitive landscape, Client implementation, staff responsiveness, and Client's existing reputation. While Sy I G applies industry best practices and strives for measurable results, Sy I G does not guarantee any specific number of new patients, revenue figure, search ranking, review rating, conversion rate, or other outcome. Statistics, case examples, and testimonials displayed on syigmed.ai are provided for illustrative purposes only — see the Privacy Policy, Section P.9, for the full testimonial disclosure.

10. Third-Party Platforms

Sy I G uses and may integrate with third-party platforms (for example Microsoft 365, Authorize.net, Netlify, Instantly, Google, Meta, and similar). Client is responsible for its own accounts on those platforms and subject to each platform's own terms. Sy I G is not responsible for third-party outages, policy changes, account suspensions, or acts or omissions of third-party vendors outside Sy I G's reasonable control.

11. Disclaimer of Warranties

Except as expressly stated in a signed service agreement, syigmed.ai and all Sy I G services and deliverables are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. Sy I G does not warrant that services will be error-free or meet any specific business outcome.

12. Limitation of Liability

To the fullest extent permitted by law, Sy I G's total aggregate liability arising out of or relating to these Terms, the Blueprint, or any service — regardless of the form of action (contract, tort, statute, or otherwise) — shall not exceed the total fees paid by Client to Sy I G in the three (3) months immediately preceding the event giving rise to the claim. In no event shall Sy I G be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility of such damages.

13. Indemnification

Client agrees to defend, indemnify, and hold harmless Sy I G, its members, officers, employees, contractors, and agents from and against any third-party claims, demands, losses, damages, and expenses (including reasonable attorneys' fees) arising from (a) Client-provided content or instructions, (b) Client's violation of law or any third-party right, (c) Client's use of deliverables outside the scope of the license granted, or (d) Client's acts or omissions in operating Client's practice.

14. Governing Law & Venue

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-laws principles. The exclusive venue for any non-arbitrated dispute shall be the state or federal courts located in Yazoo County, Mississippi, and the parties consent to the personal jurisdiction of those courts.

15. Dispute Resolution

The parties will first attempt in good faith to resolve any dispute through direct negotiation for at least thirty (30) days. Any remaining dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with a single arbitrator, seated in Mississippi, except that either party may seek injunctive relief in court for misuse of intellectual property or confidential information. Class actions and class arbitration are waived to the fullest extent permitted by law.

16. Changes to These Terms

Sy I G may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of syigmed.ai or Sy I G services after a revision constitutes acceptance of the updated Terms.

17. Contact

Synergy Innovate Group LLC · syigmed.ai · Yazoo City, Mississippi
Email: contact@synerginnovategroup.com · Phone: 866-492-2673

Privacy Policy

How Sy I G collects, uses, and protects your information

Sy I G® (Synergy Innovate Group LLC) respects your privacy. This Privacy Policy explains what information we collect on syigmed.ai, how we use it, how we protect it, and your choices. This Privacy Policy applies to the public website and marketing interactions. For protected health information (PHI) handled on behalf of a covered entity client, our HIPAA Notice (below) and the applicable Business Associate Agreement control.

P.1 Information We Collect

Information you provide: name, practice name, role, email, phone number, practice size/specialty, messages you send us, and any details you submit through the lead, audit, chatbot, or contact forms.
Purchase information: when you buy the Blueprint or any Sy I G service, our payment processor (Authorize.net) collects and processes your payment details (card number, expiration, billing address, card verification). Sy I G does not store full card numbers on its own systems.
Automatically collected: IP address, device/browser type, referring URL, pages viewed, time on page, approximate geolocation, and interaction events. Collected through standard web server logs and privacy-respecting analytics on our hosting platform (Netlify).
Cookies & similar technologies: we use essential cookies to keep the site working and limited analytics cookies to measure reach. You can disable cookies in your browser; some site features may not function without them.

P.2 How We Use Your Information

Respond to your audit, strategy-call, or contact requests.
Deliver the Blueprint and fulfill service agreements.
Send purchase confirmations, receipts, and service communications.
Send marketing communications about Sy I G services you may find relevant (you may opt out at any time).
Improve our website, services, and security.
Comply with legal obligations and enforce our Terms.

P.3 Legal Bases (for visitors in jurisdictions that require them)

We process personal information on the bases of (a) performance of a contract with you, (b) your consent, (c) our legitimate interests in operating and marketing our business, and (d) compliance with legal obligations.

P.4 How We Share Information

Sy I G does not sell your personal information. We share information only as needed to operate:

Service providers & vendors that help us run the business (payment processing, hosting, email, analytics, CRM). Vendors that may access or process PHI are bound by Business Associate Agreements (BAAs) as required by HIPAA.
Legal and safety — where required by law, court order, or to protect rights, safety, or property.
Business transfers — in the event of a merger, acquisition, or sale of assets, information may transfer to the successor, subject to this Privacy Policy.

P.5 Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit (TLS/HTTPS), encryption at rest on cloud platforms we rely on, multi-factor authentication on internal accounts, role-based access, and activity logging. For ePHI, the HIPAA Security Rule technical safeguards of 45 CFR §164.312 apply (see HIPAA Notice). No system can be guaranteed perfectly secure; we continually review and improve our controls.

P.6 Data Retention

We retain information only as long as needed for the purposes described above, to comply with legal, tax, and contractual obligations, or to resolve disputes. Records relating to PHI are retained for at least six (6) years from creation or last effective date, as required by HIPAA.

P.7 Your Choices & Rights

Access, correction, deletion: email contact@synerginnovategroup.com to request access to, correction of, or deletion of personal information we hold about you, subject to exceptions required by law (e.g., PHI handled under HIPAA has separate procedures — see HIPAA Notice).
Marketing opt-out: use the unsubscribe link in any marketing email, or reply STOP to an SMS, or email us directly.
Do Not Track: our site does not currently respond to browser Do Not Track signals; limited third-party analytics can be disabled by disabling cookies in your browser.
State-level rights (California, Colorado, Virginia, Connecticut, Utah, and other U.S. states granting privacy rights): residents of these states may have the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. Sy I G does not sell personal information. To exercise a state privacy right, contact us using the information below; we may verify your identity before responding.

P.8 Children's Privacy

syigmed.ai is a business-to-business marketing site directed at healthcare practice owners and administrators. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

P.9 Testimonials, Case Examples & Results Shown on This Site

Testimonial & Results Disclosure. Testimonials, reviews, quoted figures, star ratings, revenue examples, percentage gains, and case studies displayed on syigmed.ai and related Sy I G marketing materials are presented as industry-standard illustrative examples representative of outcomes achievable within the AI-powered healthcare marketing category. They are provided for educational and illustrative purposes only. They are not a promise, guarantee, warranty, projection, or prediction of the specific results any individual practice will obtain from engaging Sy I G. Individual outcomes vary based on practice specialty, market, competitive landscape, baseline reputation, patient volume, staff implementation, compliance posture, and many other factors outside Sy I G's control. Any first names, last names, titles, photographs, or practice descriptors appearing alongside testimonial text are used to illustrate the profile of a typical healthcare client and should not be read as a claim that the specific named individual is a current client of Sy I G. Sy I G believes, based on the capability of its AI systems and methodology, that it can produce results meeting or exceeding these industry-standard examples, but no such outcome is guaranteed. Before purchasing any service, you should conduct your own diligence and, where appropriate, request a written proposal and measurable performance terms.

P.10 Third-Party Links

syigmed.ai may link to third-party websites, platforms, or tools. We are not responsible for the privacy practices of those third parties; review their policies before providing information.

P.11 International Visitors

Sy I G is based in the United States. If you access the site from outside the U.S., your information will be processed in the United States under U.S. law, which may differ from the law of your country.

P.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on this page.

P.13 Contact the Privacy Officer

Synergy Innovate Group LLC · Attn: Privacy Officer
Email: contact@synerginnovategroup.com · Phone: 866-492-2673

🔒 HIPAA Notice · 45 CFR Parts 160 & 164

HIPAA Notice

Sy I G's role, obligations, and safeguards under HIPAA

H.1 Sy I G's HIPAA Role

Synergy Innovate Group LLC ("Sy I G") is a HIPAA Business Associate to its healthcare clients (each a "Covered Entity") for any engagement that involves Sy I G creating, receiving, maintaining, or transmitting Protected Health Information ("PHI"), including electronic PHI ("ePHI"), on behalf of that Covered Entity. Sy I G is not itself a healthcare provider, health plan, or healthcare clearinghouse, and syigmed.ai is a public marketing site that does not collect PHI from the general public.

H.2 When HIPAA Applies to Sy I G

HIPAA obligations between Sy I G and a Covered Entity are triggered by a written Business Associate Agreement ("BAA") executed before Sy I G accesses or handles PHI. Examples of Sy I G services that may require a BAA include HIPAA-compliant chatbots, AI voice agents, patient reactivation campaigns, reputation/review workflows that reference patient encounters, and any workflow involving patient-identifiable data.

H.3 Permitted Uses & Disclosures of PHI

Sy I G uses or discloses PHI only (a) as permitted or required by the applicable BAA and HIPAA, (b) to perform the services described in the BAA or service agreement, (c) for proper management and administration of Sy I G, (d) to carry out Sy I G's legal responsibilities, or (e) as otherwise required by law. Sy I G does not sell PHI and does not use or disclose PHI for marketing purposes without the Covered Entity's written instruction and any required individual authorization.

H.4 Administrative Safeguards — 45 CFR §164.308

Sy I G maintains a written Security Management Process including an annually reviewed Risk Analysis and Risk Management Plan, a Workforce Sanction Policy, an Information System Activity Review program, Workforce Security and Access Management controls, HIPAA Security Awareness Training, a Security Incident Response program, a Contingency Plan, and periodic evaluations. Formal policies are maintained on file and made available to Covered Entity clients on request.

H.5 Physical Safeguards — 45 CFR §164.310

Sy I G maintains facility access controls for the home office environment, workstation-use and workstation-security controls, device and media controls covering disposal, media re-use, accountability, and data backup and storage.

H.6 Technical Safeguards — 45 CFR §164.312

Access control: unique user IDs, emergency access procedures, automatic session logoff, and AES-256 encryption on workstations, mobile devices, and removable media.
Audit controls: logging of login/logout, access to records, configuration changes, privilege escalation, and data exports on systems that touch ePHI.
Integrity: mechanisms to detect improper alteration or destruction of ePHI.
Authentication: multi-factor authentication required on all accounts that access ePHI-related systems.
Transmission security: TLS encryption in transit and encrypted channels for any transmission of PHI.

H.7 Breach Notification — 45 CFR §§164.400–414 and HITECH §13402

If Sy I G discovers a Breach of Unsecured PHI, Sy I G will (a) immediately contain and investigate the incident, (b) conduct a four-factor Breach Risk Assessment per 45 CFR §164.402, and (c) notify the affected Covered Entity without unreasonable delay and no later than thirty (30) calendar days after discovery. The notice will include, to the extent known, a description of what happened, the types of PHI involved, the individuals involved (or approximate number), steps those individuals can take to protect themselves, what Sy I G is doing to mitigate and prevent recurrence, and a point of contact. The Covered Entity remains responsible for notifications to individuals, HHS, and media, and Sy I G will cooperate fully.

H.8 Contingency & Availability

Sy I G maintains a written Contingency Plan covering Data Backup, Disaster Recovery, Emergency Mode Operations, Testing and Revision, and Applications and Data Criticality Analysis. The target Recovery Time Objective for Tier 1 systems is 72 hours; the Recovery Point Objective is 24 hours.

H.9 Subcontractors

Sy I G requires any subcontractor that creates, receives, maintains, or transmits PHI on its behalf to enter into a written agreement imposing HIPAA obligations substantially equivalent to those Sy I G owes to the Covered Entity.

H.10 Individual Rights

Individual rights over PHI (access, amendment, accounting of disclosures, restriction requests, confidential communications, and right to receive breach notifications) are administered by the Covered Entity pursuant to that entity's own Notice of Privacy Practices. If you are an individual seeking to exercise rights in PHI held about you, contact your provider (the Covered Entity) directly. Sy I G will support Covered Entities in fulfilling these rights as required by the BAA.

H.11 Complaints

You may file a complaint with your provider (the Covered Entity) or with the U.S. Department of Health and Human Services, Office for Civil Rights ("HHS OCR") at hhs.gov/ocr. Sy I G will not retaliate against any person for filing a good-faith HIPAA complaint.

H.12 Disclaimer — Website Visitors

Do not submit Protected Health Information (PHI) through syigmed.ai public forms, the chatbot, or any unsecured email. Public forms on this website are designed for business intake from healthcare practice owners/administrators, not for patient health information. If you need to transmit PHI to Sy I G, request a secure channel and, where applicable, an executed Business Associate Agreement before sending.

H.13 Contact

Synergy Innovate Group LLC · Attn: HIPAA Privacy & Security Officer (Founder/CEO)
Email: contact@synerginnovategroup.com · Phone: 866-492-2673

Refund Policy

Applies to Blueprint purchases and Sy I G services

R.1 Sy I G AI Patient Growth Blueprint™ ($997 Digital Product)

The Blueprint is a digital product delivered electronically upon payment. Because the Blueprint is delivered immediately and contains proprietary methodologies, all Blueprint sales are final. This "all sales final" term is disclosed on the purchase page at the time of checkout and your completion of checkout constitutes your acknowledgment of it.

If you believe you were charged in error, were double-billed, or did not receive access to the Blueprint you paid for, contact us within fourteen (14) days of purchase at contact@synerginnovategroup.com with your confirmation number, and Sy I G will investigate and, where appropriate, issue a corrective refund.

R.2 Monthly AI Marketing Services

Monthly services are governed by the refund, credit, and cancellation terms set out in your written service agreement. In the absence of those written terms, recurring services are non-refundable for the then-current billing cycle; cancellation must be submitted in writing per Section 6 of the Terms & Conditions and takes effect at the end of the current paid period.

R.3 Chargebacks

Initiating a chargeback or payment dispute without first contacting Sy I G in good faith to resolve the issue may result in suspension or termination of services and recovery of collection costs. Please contact us first — we will work to resolve the concern.

R.4 How to Request Review

Email contact@synerginnovategroup.com with your name, practice, confirmation number, date of purchase, and a description of the concern. We respond within two (2) business hours during normal business hours.